FAQs
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MBBR Media FAQ
Aeraion Diffuser FAQ
Tube Settler FAQ

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Does it offer customization?

MBBR technology is a flexible and efficient wastewater treatment method that can be tailored through customization options like media type, aeration, staging, load accommodation, integration with other processes, automation, and post-treatment to meet specific goals, operational needs, and site conditions.You can provide us with the conditions, requirements, etc. that you need and we will customize different solutions according to your requirements.

Are there any success stories to refer to?

MBBR technology is a highly effective biological treatment process used in wastewater treatment, aquaculture, and various industrial applications, offering benefits such as improved effluent quality, operational efficiency, and cost-effectiveness. Notable successes include Malaysian aquaculture company ,Customer Requirement:The aquaculture pollution caused by high-yield aquaculture will exceedthe self-purification capacity of the crab pond itself, which will seriously effect the increase in the yield, quality and efficiency of crab breeding in the pond.We use AquaSust MBBR process reconstruction scheme as follow.Put the AquaSust MBBR into the breeding circulating water equipment.then Reduce nitrate accumulation in circulating aquaculture system andreduce water eutrophication 

Does the medium meet specific environmental or quality standards?

The adherence of a medium to environmental or quality standards depends on factors such as industry regulations and company practices, with common standards encompassing certifications like ISO 14001 for environmental management and ISO 9001 for quality management.Our company has a number of patented technologies, products are in line with international standards of strict control of production, the products have inspection and testing reports, if you need, please feel free to consult with us to provide you with the best quality service.

How are returns or exchanges handled?

Returns and exchanges policies vary among products, typically including a specified return period, requirement for items to be in original condition with proof of purchase, various refund or exchange methods, potential restocking fees, options for online returns, and exceptions for certain items.Our company strictly control the quality of products, if there is any problem, we will be responsible to the end!

What are the payment terms?

Payment terms can vary widely depending on the context, such as for purchasing goods and services, contracts, online transactions, and more. Let me know more about what you're looking for, and I'll do my best to provide the information you need!

How do I solve technical problems or malfunctions?

To solve technical problems or malfunctions, start by consulting the product's manual or the manufacturer's website for troubleshooting advice and common solutions. If these resources don't resolve the issue, reaching out to customer support or a technical helpdesk is recommended. For more complex problems, enlisting our help, as we specialize in your specific product type, may be necessary. We can provide expert diagnostics and repairs. Keeping a record of the device's model, serial number, and any warranty information can facilitate a smoother support experience.

What special maintenance is required after the product has been installed?

After installing a tube settler, special maintenance is essential to ensure its optimal performance and longevity. This typically involves regular inspection and cleaning to prevent the accumulation of sediments and debris, which can hinder water flow and reduce efficiency. It's also important to monitor for any signs of wear or damage, such as cracks or dislodgement of the tubes, and to address these issues promptly. Additionally, checking the integrity of supports and frames that hold the tube settlers in place is crucial to prevent structural failures. Following our company's specific maintenance guidelines can help maintain the system's functionality and extend its service life.

Are special materials or designs available on request?

Yes, our company offers customization services to accommodate unique requirements, whether for aesthetic, functional, or compliance reasons. This flexibility allows you to obtain products that precisely meet your specifications, ranging from specific materials that offer enhanced durability or performance to custom designs that reflect your personal style or brand identity. Interested parties should inquire directly with us to discuss the feasibility, costs, and lead times associated with their requests.

Is it possible to make a site visit or view samples?

Yes, it's often possible to arrange site visits or view samples. Our companies encourage such interactions to provide potential customers with a firsthand look at their offerings, demonstrating quality and functionality. If you want to arrange a site visit or request samples, it's best to contact our company directly, as we may have specific procedures or requirements for scheduling visits or sending out samples.

How long is the warranty on the products?

The warranty duration for our products may differ greatly based on the product type and occasionally, the region of sale. Typically, our tube settlers come with a one-year warranty. Furthermore, we provide the option of extended warranties at an additional charge, allowing for an extension of coverage beyond the conventional period.

Are reference projects or case studies available?

Reference projects or case studies are valuable resources that showcase practical applications, experiences, and outcomes of specific projects, strategies, or methodologies within various industries. These documents typically provide detailed insights into the challenges faced, the solutions implemented, and the results achieved, serving as learning tools or benchmarks for professionals, students, or organizations.Our company will provide you with project references or case studies if you need them.

How is the freight calculated?

Freight costs are calculated based on various factors including the mode of transportation (air, sea, road, rail), the weight and volume of the goods being shipped, the distance between the origin and destination, any applicable fuel surcharges, and the type of goods being transported. Additional costs can arise from services such as insurance, customs clearance, and handling fees for special cargo. The overall cost may also be influenced by market demand and supply for freight services at the time of shipment. In essence, the calculation of freight involves a complex interplay of factors related to the shipment's specifics and the logistics services required to move it from origin to destination.

Are aeration diffusers suitable for all types of wastewater treatment systems?

Aeration diffusers are suitable for various wastewater treatment systems, but their effectiveness depends on factors like wastewater type, treatment process, scale, operating conditions, and maintenance requirements. While commonly used in biological treatment processes like activated sludge and oxidation ditches, suitability should be assessed based on specific system requirements and characteristics.

Does the product have the appropriate quality certification?

Tube settlers from our company typically adhere to quality standards and may have appropriate certifications to validate their quality and performance. Common certifications for tube settlers include ISO 9001 for quality management systems and NSF/ANSI 61 for compliance with drinking water standards. Additionally, we may provide product-specific certifications or test reports to demonstrate compliance with industry standards and regulations.